Total Quality Management online MCQs with answer practice set

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Exam Question

Not a parameter that defines the concept of Quality

1. feature of the product
2. characteristics of product
3. price of the product
4. ability to satisfy the customers

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Answer 3. price of the product

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Exam Question

While the terminology and expressions are

1. different
2. same
3. equal
4. similar

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Answer 4. similar

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Exam Question

The concept “quality is free” is given by

1. Deming
2. Crosby
3. Shiego Shingo
4. Ishikawa

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Answer 2. Crosby

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Exam Question

It is not a part of Deming’s 14 principle of quality management

1. Shift focus from quantity to quality
2. encourage on the job training
3. implement work standards and set minimum targets for achievement
4. encourage two communication

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Answer 4. encourage two communication

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Exam Question

For defectives, when sample size “n” is constant the…control chart is prepared

1. p
2. p or np
3. c or u
4. X bar, R

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Answer 2. p or np

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Exam Question

The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor’s capabilities to produce to the specifications, a “shop survey” or audit of the vendor may be required. The areas for the audit should include .

1. facilities and shop space
2. experience and capability with similar work
3. quality assurance an control procedures
4. organization and quality of work in process
5. all of the above

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Answer 5. all of the above

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Exam Question

Which of the following focuses on results, not process, and encourages short-term behavior?

1. Typical American MBO system
2. Typical Japanese MBO system
3. Typical Chinese MBO system
4. Uncommon Chinese MBO system

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Answer 1. Typical American MBO system

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Exam Question

The of a product or service mostly affects its reliability and maintenance characteristics.

1. design
2. concept
3. fabrication
4. performance
5. cost

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Answer 1. design

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Exam Question

KAIZEN is

1. System to use visuals signals to control the movement of materials between the different process and work centre,
2. A system that either prevents a mistake from being made or makes the mistake obvious at a glance,
3. It is the process of continuous improvement in small increments that make the process more efficient, effective under control and adaptable
4. None of the above

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Answer 3. It is the process of continuous improvement in small increments that make the process more efficient, effective under control and adaptable

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Exam Question

NC in iso means

1. no conduct
2. Non conformance
3. no cost
4. non confidential

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Answer 2. Non conformance

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Exam Question

Development of man does not mean …

1. increasing his resourcefulness
2. to be self competent
3. live in harmony
4. poverty

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Answer 4. poverty

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Exam Question

Not a part of Deming’s concept of Knowledge of variations

1. Variations are caused due to two main reasons, random and special
2. employees should not be blamed for random variations
3. controlling special variations is not possible
4. controlling of random variations is possible and is the main cause of quality related problems

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Answer 3. controlling special variations is not possible

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Exam Question

(N,n,c) sampling plan is used for LASP, here

1. N is sample size, n lot size, and c is acceptance number
2. N is acceptance number, n is sample size and c is lot size
3. N is lot size, n is sample size and c is acceptance number
4. N is sample size, n is acceptance number and c is lot size

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Answer 1. N is sample size, n lot size, and c is acceptance number

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Exam Question

Flow chart or diagram is

1. A chart to know the cause and effect of a process
2. To diagrammatically representing process for better understanding
3. Plotting the data collected from a process for analysis
4. None of the above

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Answer 2. To diagrammatically representing process for better understanding

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Exam Question

Lot Acceptance sampling plan is a method

1. The technique by which the samples are drawn from the lot,
2. A technique by which using sampling acceptance or rejection of lot is being decided
3. A technique to remove defects from a lot using sampling
4. A technique by way of which the process is improved using sampling

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Answer 2. A technique by which using sampling acceptance or rejection of lot is being decided

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Exam Question

At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

1. the characteristics of the product that are to be inspected
2. the tolerances that would be allowed
3. the reputation of the vendor
4. 1 & 2 both

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Answer 4. 1 & 2 both

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Exam Question

It is not a part of TQM participant

1. Management of company
2. Police
3. Customers
4. Employees

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Answer 2. Police

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Exam Question

How many maturity levels are there in the Capability Maturity Model?

1. Four
2. Five
3. Six
4. Seven

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Answer 3. Six

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Exam Question

Which of the following is the purpose of ISO 9001?

1. To define the minimum Quality Management System requirements needed to achieve customer satisfaction by meeting specified product requirements
2. To determine metals and metalloids in airborne particulate matter by inductively coupled plasma atomic emission spectrometry
3. To ensure that the IT service management processes are aligned both with the needs of the business and with international best practice
4. To evaluate ultimate aerobic biodegradability of organic compounds in aqueous medium by determination of oxygen demand in a closed respirometer

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Answer 1. To define the minimum Quality Management System requirements needed to achieve customer satisfaction by meeting specified product requirements

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Exam Question

Appropriateness of a technology can be measured in terms of …

1. specific social referants
2. economic referants
3. cultural referants
4. all the three

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Answer 4. all the three

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