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Exam Question
Good services mean offering customers…
- 1. Offering service to customers as per their profile
- 2. Offering service equal to the price of goods/service
- 3. Offering service more than what is expected
- 4. Offering the product with best features and forget after that
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
…are the most profitable customers in the customer pyramid.
- 1. Lead segment
- 2. platinum segment
- 3. Iron segment
- 4. Gold segment
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Retailers know that a relatively small number of customers account for the majority of their profits. This realization is often called the…80% of the sales or profits come from 20 percent of the customers.
- 1. 20-80 rule
- 2. 80-20 rule
- 3. 40-60 rule
- 4. 60-40 rule
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Courtesy (referring to the customer by name and saying thank you) and suggestion selling is termed as…in the classification of customer services. They are the low cost services and value high for the shopper.
- 1. Patronage builders
- 2. Patronage solidifiers
- 3. Disappointers
- 4. Basics
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
…is a specific type of data analysis that focuses on the composition of the bundle of products purchased by a household during a single shopping occasion.
- 1. RFM Analysis
- 2. LTV scores
- 3. Market basket analysis
- 4. customer pyramid
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Researches have proven this fact that it costs 3 to 6 times more to sell product and services to…than to…
- 1. new customers, existing customers
- 2. existing customers, new customers
- 3. loyal customers, new customers
- 4. new customers, loyal customers
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Some retailers use…to evaluate the service quality performance
- 1. Sales persons
- 2. Mystery shoppers
- 3. Financial institutions
- 4. Govt. support
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Customer service in retailing focuses on…
- 1. Customer paying capacity
- 2. Customer expectations
- 3. Customer profile
- 4. Customer desire
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
It is more worth nurturing relationships with some shoppers than with others; they are termed as…and they should be singled out.
- 1. Consumer cooperatives
- 2. Consumerism
- 3. Core customers
- 4. Buyer
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Customer expectations keep…It’s the retail organisation’s responsibility to achieve higher levels of customer satisfaction.
- 1. Lowering
- 2. Rising
- 3. Balancing
- 4. None of these
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
Communicating the organization’s…to the employees work wonders.
- 1. Vision, values, plans and strategies
- 2. Financial condition and product portfolio
- 3. Internal secrets and competitors profile
- 4. Resource constraints and competitors profile
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
From the customer’s perspective…is the perception of the shopper to draw benefits from a purchase (formed by the total retail experience).
- 1. Value
- 2. CRM
- 3. Brand loyalty
- 4. Delight stage
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
An upscale retailer would offer…customer services than a discount store
- 1. Less
- 2. More
- 3. Average
- 4. Equal
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
…are the associated attributes of the experience that the customer takes for granted.
- 1. Basic customer expectations
- 2. Expected customer expectations
- 3. Desired customer expectations
- 4. Unanticipated customer expectations
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
When customer service is less than the expectations, the service rendered by the retail firm is…
- 1. Poor
- 2. Good
- 3. Fair
- 4. Neither good nor poor
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
This is not one of the four factors to be kept in mind in relationship retailing
- 1. Customer base
- 2. Customer service
- 3. Customer satisfaction and loyalty programs
- 4. Employee empowerment
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
One of the following sentences on customer loyalty to a retailer is not true:
- 1. Customers are committed to purchase merchandise/ services
- 2. Resist the activities of competitors attempting to attract the customers
- 3. Customers have a bond with the retailer
- 4. Customer provide secret information of friends and relatives
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
This is not one of the 4 activities of the CRM PROCESS CYCLE:
- 1. Analyzing customer data and identifying target customers
- 2. Developing CRM programs
- 3. Collecting customer data
- 4. Arranging frequent customer get-togethers
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
High cost of offering the customer service and high value of the customer service to the shopper, for e.g.: transaction speed, credit, gift registry etc. is being termed as…
- 1. Patronage builders
- 2. Patronage solidifiers
- 3. Disappointers
- 4. Basics
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Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Exam Question
The retailer needs to monitor and measure service quality of:
- 1. Only the frontline sales person within the store`
- 2. All departments/ functions, both at the front and back ends
- 3. The HR and sales deptt
- 4. The sales deptt. only
View Answer
Practice set and Exam Quiz
Yes! You can do Online MCQ practice of Customer Relationship Management question set and give online exam quiz test for Customer Relationship Management, so you can check your knowledge. You can get MCQ Study and Exam link from home page.
Important note for exam preparation: Must try Online MCQ Quiz Test after practice these Customer Relationship Management MCQ, so you can check your knowledge and improve efficiency. You can get link from above mention for these subjects.